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My Versa won’t turn on.

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‎02-25-2019 08:47 - last edited on ‎02-27-2019 08:39 by Fitbit Moderator

‎02-25-2019 08:47 - last edited on ‎02-27-2019 08:39 by Fitbit Moderator

I’ve had my versa for about seven months and never had a problem with it till Saturday. It started turning on and off by itself and when it just finally shut off it won’t turn back on I’ve been charging it for about two days now and I’ve tried holding down all the buttons but still nothing.

 

 

Moderator edit: format

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2 REPLIES 2

‎02-25-2019 10:12

‎02-25-2019 10:12

Hi, contact Customer Support about this issue. Seems to be a hardware problem. 

Best Answer

‎02-27-2019 08:36

In response to SunsetRunner

‎02-27-2019 08:36

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped turning on its display all of a sudden. Thank you for troubleshooting this issue before contacting our forums by restarting it.

 

Since the issue persists, I'll send your case to our Support department and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

 

I appreciate your help @SunsetRunner!

 

See you both around! Smiley Happy

JuanJo | Community Moderator

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