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My Versa won’t turn on

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‎04-03-2019 11:12 - last edited on ‎04-04-2019 11:34 by Fitbit Moderator

‎04-03-2019 11:12 - last edited on ‎04-04-2019 11:34 by Fitbit Moderator

Hi , my Fitbit versa will not turn on, it charged all night but it’s nit doing anything, I tried holding the back button and bottom right but nothing, pls help.!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-03-2019 11:20

‎04-03-2019 11:20

Hi, since you already have undertaken actions to solve it, I would advice you to contact Customer Support about your problem. 

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‎04-04-2019 11:34

In response to SunsetRunner

‎04-04-2019 11:34

@Addicto81 Welcome to our Fitbit Community! I'm sorry to hear that your Versa won't turn on, even though you have restarted it before contacting our forums.

 

If you haven't contacted our Support team, I'd like to know if you have put your Versa in the charger. If so, does it turn on?

 

There are times that the contacts of the Versa or charger accumulate dust and this doesn't allow good contact between the charger and tracker. Please try cleaning the contacts of the charger and Versa with a cotton swab in order to remove the dust. After this, leave your tracker charging for 2-3 hours and see if it turns on.

 

Thank you so much for your help @SunsetRunner!

 

Keep us posted on the outcome! Smiley Happy 

JuanJo | Community Moderator

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