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My Versa won't turn on

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‎04-13-2020 11:38 - last edited on ‎04-28-2020 04:31 by Fitbit Moderator

‎04-13-2020 11:38 - last edited on ‎04-28-2020 04:31 by Fitbit Moderator

After less than six months using new Versa my watch suddenly dead with black screen only green light from behind and I sent many emails to the support team to help but I was disappointed in the way they dealt with the issue. I’m really very annoyed of that. And I won’t recommend Fitbit to anyone.

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 04:31

‎04-28-2020 04:31

Hi @Rasha12345, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit forums.

 

Regarding the dead screen issues that your Fitbit Versa is experiencing, I totally understand how you feel about this. I was able to get in touch with our Support team and was told that they are assisting you via email. Please keep an eye on your email account since they will reply to your email soon.

 

We appreciate your patience and feedback since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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