My Versa won't turn on

[NiNeat]

My versa completely stopped working yesterday 

[Tamayo82]

Yesterday my Versa 2 (2 weeks old) started giving the wrong time and was stuck, after a while the Fitbit logo appeared so I left it charging overnight (with the screen stuck on the logo). In the morning I tried the reset by pushing down on the button for 10 seconds, but that only turned the screen black, and it won't turn on again. I already checked if the charger is working with another versa, and left the watch that isn't working charging for a while. I tried clicking on the button in various different manners and times, 10, 20, 60 seconds, even held it for a solid two minutes and that doesn't help at all.

Please help!

[AmandaConnell]

The screen on my Versa Lite has been completely black and unresponsive since this morning, it does not appear damaged in any way. The side button has no effect on it at all, but my Versa Lite still vibrates and tracks the normal statistics. The green light where the heart rate tracker was off as well, but has recently turned on and is not blinking. I tried charging my Versa Lite and it did not affect it in any way. Has anyone else experienced this? What helped resolve this issue? 

[Dezzyrae]

Ok so my versa 2 battery died and I put it on charger but hours later I was greeted with a black screen, I tried all the troubleshooting steps including cleaning the watch and trying different power sources, I also tried to factory reset it but I still have a black screen. What can i do? I have had the watch for less than a year 

[LizzyFitbit]

Hi @NiNeat, @Tamayo82, @AmandaConnell and @Dezzyrae. Welcome to the Community Forums.

@NiNeat and @Dezzyrae, thanks for bringing this to my attention and for the time taken to troubleshoot your watches. I'm sorry that you had this experience. I've been informed that you already have a case created with the Support team and they're providing you with assistance. 

@Tamayo82 and @AmandaConnell, thanks for sharing detailed information about your watches and the steps tried on your own. You did a good job and let me continue helping you with this. Even though you've tried troubleshooting your watches, please make sure to have exhausted the tips from this help article and let me know the outcome.

Keep me posted.

[Tamayo82]

Hello Lizzy,

My issue isn't battery related. The device charges but only shows the
fitbit logo, and it will do so until the battery dies. When I try to do a
reset after 10 seconds the fitbit logo disappears, the screen shows a thin
white bar (like a loading bar) across the screen in a flash, after this,
the screen will turn off, and after a while it will show the fitbit logo
again until as I said before, the battery runs out. The device has been
used for two weeks, it does not have any physical damage, it is brand new,
it was given as a gift to my dad which makes me very sad since I´ve been
using an identical device for little more than a month and have had the
best experience with it.

I hope this helps explain my issue. Thanks for the help!

[LizzyFitbit]

Hi @Tamayo82. It's great to see you here again.

Thanks for keeping me posted and sharing more details about your Versa 2's behavior. I understand how you're feeling about your watch not working correctly and while checking your details I noticed that you've already contacted our Support team. Apparently they created a case on your behalf and provided you with assistance.

If you have more questions, please don't hesitate to let me know.

[Tamayo82]

Yes! After what I told you I was able to contact costumer support, thank
you very much.

[LizzyFitbit]

Hi @Tamayo82. I hope you're doing well.

You're welcome and thanks to you for taking the time to contact our Support team. I'm glad that you received assistance and in case you have some spare time, I’d like to invite you to visit our Health & Wellness board. Here you can make new friends and find great tips from other members to achieve your goals. If there's anything else I can do for you, please keep me posted!

See you around. 

[Trying4fit]

My phone shows my Versa 2 is fully charged but my screen won't turn on at all.  I've tried everything?  My watch is about a year old.  I don't think I will go back with another Fitbit.  I've read alot of reviews with the same problem?  What's up? This is too much money to spend for it to konk out??

[LizzyFitbit]

Hi @Trying4fit. Welcome to the Community Forums.

Thanks for taking the time to share that the screen of your Versa 2 won't turn on and for every step tried to get it working again. I'm sorry that you've gone through this experience. I've forwarded your details to our Support team so they can create a case and help you out via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.