My Versa won't update to latest firmware

[Abravjhava]

Hi I got my versa 1 a while ago and when the new update came out I pressed “update” and it started I left the app and when I came back to the app it said that you are ready to uptake your versa so basically it did not update but the watch was still on the upgrading Fitbit logo and it stayed like that even afterwards it died after speaking with customer service they’d first have meaning a 25% discount than after talking with them I Gorbachev a fully refund I wasn’t just wondering if anyone had the same problem.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Abravjhava, welcome to our Fitbit Community. I'm sorry to hear about the firmware update issue that your Fitbit Versa experienced. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via email and provided a replacement unit. I'm glad to hear that you will be back on track soon.

Regarding your inquiry, we haven't receive reports about this issue. However, if your new Versa experiences anything unusual, don't hesitate to get back and I'll be glad to assist you.

I'll be around if any question arises.