My Versa wont turn on

[chezmac]

I purchased my Versa in September 2018 and it has worked perfectly until about 10 days ago. The heart rate started to play up and then it began losing its charge rapidly. A full charge would only last about 4 hours and then it would shut off. I tried the factory reset twice but no change. Now I can't even get it to turn on and it has been in the charger for hours. I've tried the hard reset holding down the three buttons but nothing. Is there anything I can do. Not happy that this watch seems to have only lasted 12 months.

[NellyG]

The only thing you can try is the Semi Factory Reset (see below). If that doesnt help then it is dead. Contact Support and see if they can help you.

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.