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My active minutes and workouts are not recorded

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‎06-25-2019 04:32 - last edited on ‎06-26-2019 15:18 by Fitbit Moderator

‎06-25-2019 04:32 - last edited on ‎06-26-2019 15:18 by Fitbit Moderator

My versa is not recordind active minutes and my workouts like cardio..

 

Moderator edit: updated subject for clarity

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‎06-26-2019 15:17

‎06-26-2019 15:17

Welcome to the Fitbit Community @Piyu123. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not recording your active minutes nor your workouts. I would like to mention that active minutes are awarded after 10 minutes of continuous moderate-to-intense activity. For more information about this topic, please visit this article.

 

If you consider your workouts should earn active minutes, please perform a restart to your watch by following these steps.

 

In order to address the issue with your workouts not recorded, please provide the following information:

 

- Are you starting your activity manually from the watch or is it recorded automatically?

- Which cardio activities are you having difficulties with?

- Since when have you experienced this issue?

- Have you tried to perform your activity after the restart?

 

I'll be waiting for your response.

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