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My active zone minutes are gone after the update

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‎09-27-2021 12:39 - last edited on ‎09-27-2021 16:14 by Fitbit Moderator

‎09-27-2021 12:39 - last edited on ‎09-27-2021 16:14 by Fitbit Moderator

I had 119 zone minutes today and after I installed the latest update it deleted all zone minutes. I've tried everything but it looks like they are permanently gone!! Not happy 

 

 

Moderator Edit: Clarified subject

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‎09-27-2021 12:45

‎09-27-2021 12:45

Are you just looking at your wrist, or on the phone app?  If you had synced before doing the update, those minutes should still be in the Fitbit database, probably reflected in phone app.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-27-2021 19:32

In response to JohnnyRow

‎09-27-2021 19:32

The active minutes are not in the watch or in the fitbit app unfortunately. It still shows my exercise for the day but does not reflect the zone minutes I achieved. I had 119 and then after the update it reset to 0. 

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