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My activities get synced with a 5 minute difference-Versa 2

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‎03-24-2021 11:40 - last edited on ‎03-24-2021 17:43 by Fitbit Moderator

‎03-24-2021 11:40 - last edited on ‎03-24-2021 17:43 by Fitbit Moderator

Hi guys,

Im having trouble with my versa 2. When i time a run and press stop the time and all other details pop up on the watch but once synced with the app the time is conpletely different. Theres usually a 5minute difference. App is updated and no change. What can I do? 

Thanks

 

Moderator edit: updated subject for clarity

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‎03-24-2021 17:42

‎03-24-2021 17:42

Welcome to the Fitbit Community @Help122.

 

Thank you for the information provided.

 

To try to resolve the issue, please restart your Fitbit Versa 2 by following these instructions.

 

Whether you continue experiencing the same problem, you can set up your watch as a replacement device:

 

  1. Tap the Today tab Fitbit logo in gray, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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