My app keeps crashing. And active minutes not correctly tracked

[Sarcastagirly]

Keeps creating last two days... I went for a 12 mile hike and it says 9 minutes active

Moderator edit: Subject for clarity 

[HeydyF]

Hey @Sarcastagirly, it is great to see you around more often! In which moment does the Fitbit app crash? As soon as you open it or when you try to sync your Versa? In the meantime, let me suggest you to uninstall and reinstall the Fitbit app. 

Now, in regards of your activity, I'd like you to review the following explanation about how the Fitbit devices track active minutes: 

Essentially, active minutes are a measurement of time spent doing activity that is more intense than regular walking, which includes everything from a brisk walk to a cardio workout or run. To learn how you earn active minutes, I would like you to review this help article: What are active minutes? 

If after reviewing that information, you still experimenting inconsistency with your active minutes, as you have read in our article, our algorithms detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. For example if you took a brisk walk along the same route two days in a row, differences in your speed and exertion levels (e.g. out of breath vs not out of breath, etc) will cause different active minute totals for the two activities.

Because our trackers primarily track movement through the use of an accelerometer, they more accurately detect active minutes for step-based activities (brisk walking, running) than non-step based activities or activities that require more than steps (yoga, tennis). Trackers with a heart rate monitor detect active minutes most accurately, since heart rate data allows us to better estimate caloric burn and, in turn, exercise intensity. If you're unhappy with your active minutes total, we recommend logging the activity manually by following the instructions for Android in this help article. 

Let me know the outcome! 

[Sarcastagirly]

Uninstall reinstall with restart of versa fixed the issues...

I was more interested in how the hiking mode compared to default logging... Will hiking mode kill my battery on a 6-10 howh hike?

[HeydyF]

Hey @Sarcastagirly, thanks for the update! Now about your hike and the battery usage, let me tell you that yes, if you use the Hike option on the Versa itself, of course that it will drain more battery, than if you just manually activity. But If you ask me, I would rather to track that activity using the Versa, even knowing that the battery lasts up to 4 days and with that usage, maybe 2 or 3. That will also depends on how much you use the rest of the apps. 

I hope that helps. But let me know if you have further questions!