help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My calories burned were deleted-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2021 11:13 - last edited on ‎08-26-2021 18:06 by Fitbit Moderator

‎08-26-2021 11:13 - last edited on ‎08-26-2021 18:06 by Fitbit Moderator

Today was really weird because my watch somehow retracted the calories? I finished my training and was over 2000 kcal and half an hour later it was around 190. It only got to 1990 now, 3 hours later. That does not seem right. I could have sworn it showed a different number inbetween and just resetted to a lower amount. It feels like a malfunction because the numbers are so different from the days before. I also updated my watch today, could that be the thing?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-26-2021 18:04 - edited ‎08-26-2021 18:12

‎08-26-2021 18:04 - edited ‎08-26-2021 18:12

Welcome to the Fitbit Community, @Enzianbluete.

 

Thank you for the information provided.

 

If this is the first time you experience this issue with your calories burned, I would recommend restarting your Fitbit Versa 2 by following these instructions. Please continue monitoring your calories behavior and let us know if you see any similar situation.

 

You can find information about how your calories burned are calculated by Fitbit in this article in the menu "How does my Fitbit device calculate calories burned?".

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes