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My clocks face screen won’t swipe-Versa 2

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‎10-26-2021 20:22 - last edited on ‎10-27-2021 12:18 by Fitbit Moderator

‎10-26-2021 20:22 - last edited on ‎10-27-2021 12:18 by Fitbit Moderator

My clocks face screen won’t swipe 

now showing reset failed 

but can not use touch screen to continue with okay button

watch is not responding 

 

Moderator edit: updated subject for clarity

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‎10-27-2021 12:18 - edited ‎10-27-2021 12:20

‎10-27-2021 12:18 - edited ‎10-27-2021 12:20

Welcome to the Fitbit Community, @gar20.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In addition to the restart please try to change the clock face of your Watch. If you are using a third-party clock face, please switch to a Fitbit clock face. For instructions, please visit this article.

 

Whether the instructions shared above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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