My experience with Fitbit Versa 2 and the Customer Service

[MasiPasi]

Inl less than a week after I reported my Versa 2 as unresponsive to touch (it would have glitches and would not stop my exercises)… it is not completely dead. It won’t turn on. The logo just keeps flashing.

It started flashing on Saturday, 24/09 until the batter got drained (I had 84% batter power when this occurred). I finally got to recharge it today hoping it would respond to a restart, nothing. Completely dead. Just keeps flashing the logo, will not respond to any thing else.

This watch is 18 months old and the best Fitbit people could advise me was to just go buy another Fitbit. The absolute nerve. Casually telling a customer to just go buy another device like it will set me back a few cents. Would not recommend any Fitibit device to anyone, you will highly regret and not nearly even worth the value you pay for. And to top if off, disgusting after sales service.

Moderator Edit: Clarified subject

[villegas4san]

Same! Flashes the blue versa and dies, I have tried 3 different charges and none are charging it. 

[MasiPasi]

Meant *now* dead but I’m sure you get it.

Update: 

It’s day 4 since it died and I’ve given up on mine. Strangely, it had an update and updated on Friday night and I had hoped the update would solve the touch response issue.  But alas.

Biggest regret with this purchase.

[MarreFitbit · Accepted solution]

Hi there, @MasiPasi. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. For more information about our warranty, see fitbit.com/legal/returns-and-warranty. Thanks for your understanding. 

Hi there, @villegas4san. Welcome on board. Thanks for taking the time to troubleshoot your Fitbit device already. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.