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My experience with Fitbit Versa 2 and the Customer Service

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‎12-21-2020 11:38 - last edited on ‎12-22-2020 04:29 by Fitbit Moderator

‎12-21-2020 11:38 - last edited on ‎12-22-2020 04:29 by Fitbit Moderator

My recently (05.2020) Versa 2 is dead and customer service has been giving me a lengthy run-around about a replacement. My family has had Fitbits for years and have always experienced fantastic customer service. If this issue is not resolved quickly this will be our last Fitbit.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-21-2020 12:05

‎12-21-2020 12:05

Hi @TDickmeyer  sorry you're having problems. You'd have to admit these are unusual times and even the best companies are stretched thin to have enough people providing customer support. I've notified a moderator about this and they will be by to address this issue with you. If you have it, a case number might be helpful.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-21-2020 17:30

In response to Odyssey13

‎12-21-2020 17:30

Hi @Odyssey13 , nice to see you around. Thank you for informing us about this thread. 

 

Hi @TDickmeyer , thank you for your post and for your feedback. I'll be glad to forward it. 

I verified with Support and was informed that your options were already offered and you already made a choice. 

 

Please let me know should you want to share more feedback or have any question. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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