My experience with Fitbit Versa 2 and the Customer Service

[LHMoore]

I've never seen anything like this! Are we in 1965? Am I looking at an analog device? I've had my $200+ Fitbit Versa 2 for a little over 1 1/2 years, and it suddenly stopped working properly. There was no damage done to the device but the display began flashing like crazy over a week ago. Has anyone else experienced this issue? I've restored the watch to factory settings, to no avail. Sigh! 

Fitbit has lost my confidence and I'm ready to switch to an APPLE Watch (which apparently, I should have done from the get-go)! I've tried to reach out to Fitbit and the only response I've received is an offer for 35% off a new device.  I don't want a new watch. I want the watch that I paid good money for to work, or Fitbit should repair it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LHMoore. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, please feel free to contact our team back or you can check our warranty policies here for a better understanding.

[Sharifya]

I use to have a versa just over a yr and the heart rate sensor stopped working never. Got it wet mind full of my things I take of them I chopped it up to  bad luck so I upgraded to versa 2 few months later and just over a year of me having it the heartrate sensor again stopped working I strongly believe that it is done purposely. To keep buying but now I realize there game I'm going to Samsung ..Fitbit will no longer get my money they are extremely dishonest

[Dciguy]

are you kidding me, My versa 2, the trap pin wore a hole clear through the watch body rendering it useless and I received the same response as everyone else, 35 percent off a new one. Why in Gods name would I invest more money into the same poorly made defective product? its a sport watch, so it should be able to handle physical movement without wearing a strap pin through the main body. They are not made to last.