My experience with Fitbit Versa 2 and the Customer Service

[Tweedy-7]

My Versa 2 suddenly started showing the message "Unlock With Your Phone".  After reading several posts I tried to reset the PIN through the computer app but got an error message that there was a problem communicating with my device.,  I then attempted to factory reset and the device will also not reset.  I purchased the device from Fitbit in March 2021. After contacting Fitbit I received an email instructing me to mail my device back to Fitbit, in the box it came in, and they will send a replacement. 

"Before we can send the replacement, please ship the device and the charging cable to our warehouse at the address below. After we receive your package, we'll send your replacement within 5 business days."  It appears I will be without my device for approximately weeks.   

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tweedy-7. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before getting in touch with our Support Team. 

We understand that the outcome of your case with our team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. Thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can also check our warranty policies here for a better understanding of the information you were provided.