My experience with Fitbit Versa 2 and the Customer Service

[MrTismo]

My versa 2 display broke. Of course, support were quick to dismiss any attempt to stand behind their product. 

I can’t in good conscience stay with a company that can’t stand behind their products more than a year. My watch show dead pixels just a month after the laughable one year warranty

You lost one customer today and hopefully 1000s in the very near future. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MrTismo. Thanks for stopping by in the Community Forums and sharing your feedback. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. Have a good day!