help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Fitbit Versa 2 and the Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2021 12:23 - last edited on ‎09-10-2021 13:35 by Fitbit Moderator

‎09-10-2021 12:23 - last edited on ‎09-10-2021 13:35 by Fitbit Moderator

I have the issue of my Versa 2 watch not holding a charge. I restarted and put all settings on low. It will only hold a charge for maybe 6 hours. I have  only had the watch for about 18 months. I reached out to customer service and was told my watch was not under warranty anymore. They did give me a discount on a new Fitbit,  but why would I pay good money for a watch that only lasts less than 2 years.

SO DISSAPPOINTED!! I will pay additional amount for an Apple watch with has GREAT customer service and backs their products. 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
3 REPLIES 3

‎09-10-2021 13:36

‎09-10-2021 13:36

Hi there, @Lauralou515. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

Thanks for your understanding. Have a good day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-10-2021 23:41

In response to MarreFitbit

‎09-10-2021 23:41

The point was not that I was questioning my warranty, it was that your product was not reliable and didn't last more than 18 months. In my opinion the watch was not a quality product.

Best Answer

‎09-14-2021 11:58

In response to Lauralou515

‎09-14-2021 11:58

I also have had a problem with my Versa 2 which is now out of warranty.  My microphone no longer works as well as my Alexa connection not working. I tried all of the fix its and none worked.  All I got was frustration. They wanted to give me a discount on a Versa 3.  No thanks.  I would expect a product that costs as much as this one would last longer than a year and a half.  What's to stop another Versa product to do the same.  I went on the forums and saw several people with similar if not the same issue as I have.  The week after I reported my problem to Fitbit customer service, my husband developed connection problems with his versa 2 but he chose to receive the discount for a new watch.  I think you are right that the watch is not a quality product.

Best Answer