My experience with Fitbit Versa 2 and the Customer Service

[Cjackson01]

My Versa2 has not worked since FitBit released and updated and new devices. It will only flash the FitBit symbol, drains the battery, and will not sync to my phone. Lia a FitBit has sent me a code to buy a new device because my warrant is past. My device was fine until the new device was released.  Sounds like the same practice Apple was sued for in slowing their old phones to force customers to buy new devices. Please fix this issue FitBit or I'll be switching with a new fitness brand.

Moderator Edit: Clarified subject

[JillC47]

I agree, and am looking into different brands of smart watches too. 

[Kathifer]

My Versa 2 just started flashing the logo today. It had been working perfectly fine until then. Mine is out of warranty too, so it sounds like the only "help" is a discount on a new one. I plan to contact customer support tomorrow to see what they say. I may be done with Fitbit products.

[drtsmith08]

I had a similar situation expect my Versa 2 went blank; and won't reset or charge. Fitbit customer service did not try and trouble shoot just referred to the warranty department. I get an email indicating it's out of warrant and another email offering 35% discount. No thank you. Good bye Fitbit.

[Cjackson01]

I tried everything. Finally I tried to check the price of a new watch with the code.. and low and behold, the "discount code" didn't even work. 😑 I'm so over this.

Trust me I truly understand. The lack of customer service due to their faulty product.

Moderator edit: merged reply

[AZjack]

Same thing with me referred me to warranty department and got the same 35% discount letter.  No thanks I am going to go to the apple watch 7

You will get an e-mail offering a 35% discount on a new watch, I have been through that routine before and not again going to an apple 7 watch.

Moderator edit: merged reply

[Cobwebs223]

Why do you  not offer a repair service through local, accredited workshops?  I would rather pay to have my Versa 2 repaired than have to buy a new one - with or without a discount.

[JillC47]

I tried setting the watch back to factory settings, then uninstalling the app on my phone and starting over, all with the watch plugged in. That is working so far. So, I decided that whenever there is an update I will reset again.

[Kathifer]

Update:  My Versa 2 was non-responsive.  Just a blank screen.  Prior to that it had been flashing the Fitbit logo.  Anyway, I contacted customer support, got their 35% off coupon, and decided I was going with a different company/tracker and uninstalled the Fitbit app.  I purchased an Amazfit Band 5 that I have been wearing all week.  I left my Versa 2 charging through out this time, every now and then pushing the button to see if anything happened.  Tonight when I pressed the Versa into the charger, kind of out of frustration, it suddenly lit up.  First time in a week.  It started charging again.  I reloaded the app and promptly got rid of the SpO2 watch face...as that seems to be where my problems started.  My Versa is now charge and working as before.  Curious side effect is it is in Spanish now.  I changed it to English on the App, but there are still Spanish words showing up in my notifications.  I'm not sure how long the Versa will last, or what happened, but I am going to be wearing two trackers for awhile.  I iwill update again if there are further changes.

[LoLoSTX]

I am on this forum for this very same reason. I got my Versa 2 for Christmas in 2019. And it just stopped working randomly last week. It showed a red battery icon with an exclamation point. I thought maybe it wasn't plugged in, so tried a different charging port. I even purchased a new charger, still nothing. It did eventually show the Fitbit logo, so that encouraged me that it wasn't, "Misaligned charging contacts" but it is completely dead now. After doing ALL of the troubleshooting ideas, I finally called CS, yup, you got it, conviently out of warranty and I was offered the 35% discount. What a racket these guys have going on here. 

[LadyFace]

I'm so sorry that so many folks are being afflicted with the exact same issues,complaints, and aggravation stemming from Fit bit and there lack of interest of truly rectifying the very situation they created. @LoLoSTX  Exactly,  what a racket. I have family and friends whose watches range from 2 years old to under a year old , all versa lite,2,and 3 whose watches conveniently quit working recently in Sept. With seeing many of us left with the only solution, given by fit bit is to purchase another tracker, we did,however not by fit bit. I chose Amazefit pro .So far so good.  It's a shame though because we all loved our fit bit, but not enough to be  bamboozled every two years by a deathly update. Good luck all!

[Kathifer]

Update: So , after working for about 24 hours, it just went blank again. I just took it off my wrist and put it in my bag. About four hours later I checked again and it came back on, still in Spanish, but on. It only lasted a short time.

Today, I got a notification saying the battery needs to be charged. It has been on the charger for 12 hours. 

At this point it is just so unreliable. 

I did have a question, though. I noticed that one of the charge points on the back of my Versa is not flush with the back of the device. The last one seems to be raised slightly and does not look the same. I always thought it was flush before. Does anyone else have a contact that doesn't seem quite right? 

[Cjackson01]

I almost had hopes that my watch would work again. Guess it's really just time to move on from it. But seriously, Fitbit need to take responsibility and resolve this issue that they created.

[SingingBubbles]

SAME EXACT problem. I’m relieved that it’s not just me, but extremely disheartened by the loss of all hope I had for repair 😞