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My experience with Fitbit Versa 2 and the Customer Service

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‎11-05-2021 20:06 - last edited on ‎11-06-2021 05:06 by Fitbit Moderator

‎11-05-2021 20:06 - last edited on ‎11-06-2021 05:06 by Fitbit Moderator

I've seen quite a few posts with people having issues with their heart rate not working.  Mine stopped recording along with the flashing sensor light on the back.  I got in touch with Fitbit over the support chat and they were amazing. 

 

Sara went through all the ways to fix this and I patiently went through this with her, and this confirmed it was indeed broken.  They have then offered to replace it for free or I can get another product 50% off.  

 

Just be patient and let them go through the process with you, this company has been brilliant anytime I've had an issue. 

 

 

Moderator Edit: Clarified subject

 

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‎11-06-2021 05:09 - edited ‎09-14-2023 09:50

‎11-06-2021 05:09 - edited ‎09-14-2023 09:50

Hi there, @BreeC97. Welcome to the Community Forums. Thank you so much for taking the time to share your experience with our Support Team. I'm glad to hear they were amazing and also that you were offered a 50% after determining that your Versa 2 was no longer working. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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