My experience with Fitbit Versa 2 and the Customer Service

[Tytymytyaes]

I’ve been more than loyal to Fitbit. I started with the Charge, then Charge 2 and lastly I purchased with Versa 2. I’m noticing right after my warranty expires my watch DIES with no damage to the watch. And then I contact customer service and the response I’m hit with “ your watch is no longer under warranty, but we would love to keep you in the Fitbit family here’s a discount”. Why isn’t it “ hey we sold you a bad product that wasn’t going to last a year anyway, here’s a new one”! 
Does anyone else have this issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tytymytyaes. Welcome to the Community Forums. Thanks for the details provided in your post. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding. 

[Jessgee]

This is the same issue I am having. I've reached out to express my issues but they do not acknowledge the issue and respond with generic answers. I got word for word the same response from MarreFitbit on my post.