My experience with Fitbit Versa 2 and the Customer Service

[Paigeadams]

No customer support at all just a small discount on the next watch. The watch suddenly just completely stopped responding, the screen is completely black. 

This is the second time this happened. I used to love fitbit but the customer service has really gone downhill. I will not be giving anymore money to this company. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Paigeadams. Welcome to the Community Forums. Thanks for the details provided in your post. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding. Have a nice day. 

[Paigeadams]

For the price of the watch it shouldn’t be dying after barely one year.