My experience with Fitbit Versa 2 and the Customer Service

[Chealy12]

Hi Everyone, my Fitbit Versa 2 suddenly stopped working about a week ago. I followed all necessary troubleshooting steps provided by Fitbit but it still doesn't seem to work or even flash the Fitbit logo. Apparently, my warranty period just passed so they are telling me to purchase a new Fitbit as the solution. I have been a long-time customer and bought several Fitbits over the years so I do not think they are handling this situation correctly and was hoping for some feedback from the Fitbit community on this. 

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Chealy12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt. Please note there's nothing left we here in the forums can suggest as you've exhausted all troubleshooting steps we could've provided here.

Thanks for your understanding. 

[Chealy12]

It was working perfectly fine and then it suddenly stopped. It would only flash the Fitbit logo for a short period of time and now it's completely dead. I wasn't able to follow through with the update either because the app wouldn't synch with it.  

[Chealy12]

Why are comments pointing to the update issue that may be causing peoples’ Fitbits to stop working being deleted?

[KFergz]

So that fitbit doesn’t have to look bad or answer?

[kwhowell77]

I have the exact same issue and I keep getting the comment if they are elevating to the special team and then nothing. As soon as the update came out it no longer functions and only just over a year old. Long time user as well but not sure I will buy another if the product quality is getting worse. 

[Chealy12]

Fitbit Moderators also keep removing other people's comments and changing my subject line. Are there other places we can post our comments to?

[KFergz]

You can try Instagram and Facebook.  Maybe the more visible the negative feedback, the quicker it will be resolved.  I did but have been blocked from fitbit on Instagram now.

[Aridsoul0378]

This isn't a warranty and repair issue. Your firmware update broke our watches. Fitbit screwed up and is no telling users that we have to pay to fix your screw up. That is total crap.