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My experience with Fitbit Versa 2 and the Customer Service

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‎05-14-2022 05:01 - last edited on ‎05-14-2022 18:28 by Fitbit Moderator

‎05-14-2022 05:01 - last edited on ‎05-14-2022 18:28 by Fitbit Moderator

Thought it was just me, then I read the forums. Of course I contacted CS. Had me do a factory reset….difficult since screen won’t respond to touch to navigate…..battery also discharging at alarmingly fast rate. Followed the bs suggestion to try a new clock face( I only use the standard Fitbit face) Here’s my biggest complaint. Original Fitbit versa2 was a gift in 10/2020. That went defective and screen developed a green line down right side. Fitbit sent me a replacement in August 2021. This is the one that is now malfunctioning. They are using the 0ctober date to say I am out of warranty. Wouldn’t the warranty date be THE REPLACEMENT date not the original? Seriously?

Can’t wait to read the company response……

 

Moderator Edit: Clarified subject

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‎05-14-2022 18:29

‎05-14-2022 18:29

Hi there, @lbilak. Welcome to the Community Forums. Thanks for the details provided in your post. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎05-14-2022 18:34

In response to MarreFitbit

‎05-14-2022 18:34

Already done. Awaiting their response to my email.

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