help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Fitbit Versa 2 and the Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2022 18:23 - last edited on ‎05-19-2022 07:04 by Fitbit Moderator

‎05-17-2022 18:23 - last edited on ‎05-19-2022 07:04 by Fitbit Moderator

I procrastinated installing the most recent software update and installed it on May 9th. Right after, my heartrate sensor stopped working.  I power cycled my device, then had to factory reset it.  Neither worked.  Fitbit support is offering a 35% off coupon for THEIR mistake of pushing an update that they are now saying was not compatible with my device.  If it isn't compatible, then don't force me to install it.  And it's non-reversible.  And now I don't have a functioning tracker at no fault of my own.  Regretfully, I will no longer be a Fitbit user after 8 years of loyalty.  

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎05-19-2022 07:04 - edited ‎03-08-2024 08:00

‎05-19-2022 07:04 - edited ‎03-08-2024 08:00

Hi there, @Linsay_M. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes