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My experience with Fitbit Versa 2 and the Customer Service

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‎09-26-2022 03:02 - last edited on ‎09-26-2022 12:12 by Fitbit Moderator

‎09-26-2022 03:02 - last edited on ‎09-26-2022 12:12 by Fitbit Moderator

Hi,

 

My versa 2 stopped working from 7th august.. and I spoke to customer service few times to troubleshoot the watch but it is not working.. then they told that the device is not repairable hence fitbit cannot do anything as warranty period is over... The life of the product just few days over to 18 months and its scrap now... it costed me ~20K Inr and just gone without adding any values... just thought the products before buying..

 

Moderator Edit: Clarified subject

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‎09-26-2022 12:22 - edited ‎03-15-2024 06:35

‎09-26-2022 12:22 - edited ‎03-15-2024 06:35

Hi there, @budhadityab. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. Have a good day. 

Maria | Community Moderator, Fitbit


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‎09-30-2022 02:05

In response to MarreFitbit

‎09-30-2022 02:05

Hi,

 

I have nothing to add in my previous comment. Totally disappointed about the durability of the product. Now I have nothing just to search some good durable product from other vendor. 😞

 

Best Regards,

Budhaditya 

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