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My experience with Fitbit Versa 2 and the Customer Service

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‎10-06-2022 07:01 - last edited on ‎10-06-2022 07:05 by Fitbit Moderator

‎10-06-2022 07:01 - last edited on ‎10-06-2022 07:05 by Fitbit Moderator

Fb versa 2 heart rate stopped working 3 days after warrantee was up. Online I see that thousands of people have reported same issue. Should be recalled. Fitbit does not stand behind product. Says they will give 35 percent off a new one. Why would I want 35 percent off another piece of junk? A watch should at least last a couple years. We took great care of it. Do not buy anything with fitbit name on it. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-06-2022 07:06

‎10-06-2022 07:06

Hi there, @Djeiendn3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

 

Thanks for your understanding. Have a nice day. 

Maria | Community Moderator, Fitbit


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‎10-06-2022 07:12

In response to MarreFitbit

‎10-06-2022 07:12

Same response we all get. Fitbit has lost many longtime customers because of poor quality and ignoring issues with their products. 

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