My experience with Fitbit Versa 3 and the Customer Service

[TifWohlt88]

My Versa 3 has to be charged about every hour or two, doesn't count steps accurately, and will not sync my texts. I'm pretty sure after multiple attempts to troubleshoot all of this that I have a defective unit and customer service keeps blowing me off on live chat, the last one literally just ended the chat. Anyone have this happen? Is this because they can't help me? I was blown away when they just kept ignoring me, my third chat attempt they just let it hang there. Not acting like a Karen here, not sure what the problem is. Does anyone know how to get their Versa 3 to hold a charge longer than an hour?

Moderator Edit: Clarified subject

[SunsetRunner]

Yeah... I had a very unsatisfactory experience with them yesterday. Got fobbed-off because I'm not in the USA and told I would be contacted by email by someone who supports my region.  Haven't received said email.  

[TifWohlt88]

I’m sorry to hear you had a bad experience too, I was really scratching my head trying to figure out what I did for them to blow me off like that, maybe this is just how they do business! But I hope you get your email soon.

[Otippy]

My Versa 3 screen just fell off while I was standing still. Clearly a defect. I am 4 months past the 1 year warranty. They respond  

to all my emails with prepared scripts that make little sense. I have been a loyal customer since Fitbit One years ago. My conclusion is that since they were acquired by Google, the quality of workmanship is no longer there..cheaper manufacturing I’m sure and terrible, perhaps computer driven, Customer Service.I have watched so many help videos which only confirm my thoughts. Time to move on. I’m very sad and disappointed. They used to be so good.

[TifWohlt88]

Wow I’m so sorry that happened to you! I appreciate the information, that does help explain it. I hope you get your issue resolved!

[MarkMM]

Versa 3 came out before Google took over. Do you suppose Google came in and changed the manufacturing already in place to cheaper materials? I doubt it.

[SunsetRunner]

Hello @TifWohlt88 

I’m not sure what troubleshooting steps you have already taken but I’d definitely try restarting your Fitbit Versa 3. You won’t lose any data doing so. Just hold down the button on the side of your tracker until you see the Fitbit Logo. Once you see the Logo release the button. You will feel the Fitbit vibrate when it’s completed. Hopefully that fixes the issue. But, if your still experiencing issues I found this great article with different tips and settings that will help a draining battery here: https://thedroidguy.com/fitbit-versa-battery-drain-1116858

Hope it helps 😃 Happy Stepping!

[Otippy]

Agreed. It’s how they now handle issues that I believe are defects. In
other words it’s all about how they handle issues like this. I strongly
believe it’s a defect not any abuse on my part. The screen is not attached
properly.
16 mo this is way to short to fall apart.

[MarreFitbit · Accepted solution]

Hi there, @TifWohlt88 @Otippy @SunsetRunner. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you've been in touch with our Support Team, we advised you all to continue the conversation/troubleshooting with them as they keep a record of what has or hasn't been attempted yet. Feel free to let them know if you have any questions or concerns regarding the outcome of your case.

@SunsetRunner Thank you so much for your help!

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We hope your issue is solved soon.