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My experience with Fitbit Versa 3 and the Customer Service

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‎09-22-2022 03:46 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-22-2022 03:46 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

constantly restarting

locked on boot screen all day now

tried restarting, factory reset, everything. F - all works.

music is super glitchy to point of being unusable

steps are inaccurate

sleep is inaccurate

climbs stairs when I'm in bed

 

don't buy it, the support dept essentially just say "yeah we know" to all of the above.

 

Im amazed they even allowed to sell this thing, it simply doesn't do what its supposed to.

 

F Fitbit and all who sail in her.

 

 

Moderator Edit: Clarified subject

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‎09-24-2022 04:14 - edited ‎11-17-2023 04:29

‎09-24-2022 04:14 - edited ‎11-17-2023 04:29

Hello there, @BikerdanH. Thanks for stopping by in the Community Forums and sharing the details about the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team has had a different approach to you last time you contacted them. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding, have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-24-2022 04:14 - edited ‎11-17-2023 04:29

‎09-24-2022 04:14 - edited ‎11-17-2023 04:29

Hello there, @BikerdanH. Thanks for stopping by in the Community Forums and sharing the details about the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team has had a different approach to you last time you contacted them. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding, have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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