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My experience with Fitbit Versa 3 and the Customer Service

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‎01-09-2023 23:15 - last edited on ‎01-10-2023 03:51 by Fitbit Moderator

‎01-09-2023 23:15 - last edited on ‎01-10-2023 03:51 by Fitbit Moderator

I have had my Versa 3 for 14 months. It has stopped charging & stays at 0%. I have cleaned the back of the watch & tried multiple charging cables. Apparently the warranty does not cover this. So disappointed because I wore/used it everyday. 

 

 

Moderator Edit: Clarified subject

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‎01-10-2023 03:53 - edited ‎06-23-2023 11:02

‎01-10-2023 03:53 - edited ‎06-23-2023 11:02

Hi there, @Sunshine2023. Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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‎01-10-2023 03:53 - edited ‎06-23-2023 11:02

‎01-10-2023 03:53 - edited ‎06-23-2023 11:02

Hi there, @Sunshine2023. Welcome to the Community Forums. Thanks for trying to troubleshoot the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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