My experience with Fitbit Versa 3 and the Customer Service

[nvtx]

any one  else had problems  with tech  support   my  versa 3 is  less than  1 year old and  it just quit  charging  I  explained to the person  that I had  tried  3   power sources and  two  different  charging  cables  and instead of fixing my   versa  3 they  sent  me a new  charging cable  which  did nothing 

Moderator Edit: Clarified subject

[Guy_]

Hi @nvtx  - it looks like you have the opposite problem to many others who have a faulty cable and they get them to replace the watch!

However if your watch is faulty and new, get a refund, or get a new one from the shop where you bought it.

Or contact support again and get a replacement watch, it might not be a new one.

[MarreFitbit]

Hi there, @nvtx. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If the charging cable they sent you doesn't resolve the issue, please feel free to contact our Support Team once again. They will be glad to continue helping you. 

We hope your issue is solved soon. 

[FritzCh]

Good luck getting Fitbit to give you anything but smug and arrogant lip service. My Versa 3 did not work out of the box. After two long chat session and one long telephone call with support, they agreed to replace it. I followed the instructions to the letter to send the faulty watch back. That was over a month ago and I have not heard a word from them on where it is in the process.

I chatted with support a week ago and they said the watch had been received, but they could not help beyond that. I posted a comment here in the forum, and received a condescending, smug response from a Fitbit moderator (Andreafitbit) - who went on to edit my comments to whitewash my concerns. I wish I'd never bought the darned thing, it has led to nothing but frustration.

Two months after I bought the thing and I still don't have a watch. Ugh

[PraiseDancer]

I got mine in August 2021. it just died today. 

[Guy_]

Hi @PraiseDancer - can you tell us, what did it die of? There are some common faults that make it play unresponsive.

[PraiseDancer]

I checked the time around 8:43...it was fine. I looked at it about 10
minutes later and the screen was completely blank. I tried to push the
button on the side..the button does not move. It was fully charged...I
tried charging it to see if that would revive it...the watch got super hot.
I tried it again just now...nothing.

--
*Psalm 149:3 "Let them praise his name with dancing..."*

[Guy_]

@PraiseDancer  - that sounds serious and terminal, did it get wet at some point previous?

Another reason for it to get hot would be dirt on the contacts or faulty charge cable making a poor connection.

If you want peace of mind check with a magnifying glass.

If it is getting hot stop charging to avoid risk of explosion.

[PraiseDancer]

I appreciate your responses and insight. Thank you. I am using the original
charging cable. I do wear it in the shower but not on a daily basis. I
actually just cleaned it on Saturday because I changed the watchband. I use
a dry q-tip and lightly clean the inside where the watchband clips in.

--
*Psalm 149:3 "Let them praise his name with dancing..."*