My experience with Fitbit Versa 3 and the Customer Service

[Hawilli21]

I have had my Versa for 15 months. Worked fine one morning, later that afternoon it is gone. I charged, I've held down the button & nothing. Very disappointing that a higher end product didn't last longer. I want to keep with a fitbit but might wait until the charge 5 has a find my phone feature. Little reluctant to pay to replace the same item that failed on me. The measles 35% coupon from the warranty department is not worth it.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hawilli21. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.