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My experience with Fitbit Versa 3 and the Customer Service

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‎04-11-2022 09:35 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

‎04-11-2022 09:35 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

Not sure if I am the only one, but extremely dissatisfied with my Versa 3.  It was a replacement to my recalled Ionic.  The Versa seems cheap.  I have had band issues (falls off the watch even though installed correctly), replaced band under  warranty, they sent incorrect band (Sport instead of classic), now Fitbit wants me to return my band before they will process the replacement -- I will be without a watch for 2+ weeks, not to mention the inability to use my Premium membership, etc.  I think I am returning the watch (who knows, might not be the band, but the watch latch mechanism).  Customer support not helpful and just really frustrated with a watch that seems (and feels) of inferior quality to my Ionic - not to mention that the screen savers to do not form well to the curve/rounded edges of the Versa (yes, they are made for the Versa)... one frustrated customer...

 

Update - just received an email that classic black band - large is now on backorder and not available until mid-May.  So, I am now without a tracker -- unreal

 

Moderator Edit: Clarified subject

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‎04-12-2022 07:49 - edited ‎07-17-2023 03:55

‎04-12-2022 07:49 - edited ‎07-17-2023 03:55

Hi there, @Pidgas. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day. 

Maria | Community Moderator, Fitbit


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