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My experience with Fitbit Versa 3 and the Customer Service

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‎04-20-2022 09:33 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-20-2022 09:33 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

After only a week the strap on my versa keeps detaching from the watch. I have contacted Fitbit who now require me to return it to them ( as I bought from them direct)   I have put in a complaint but they say that there is nothing that they can do! I now have to be without a Fitbit for at least 2 weeks! 

 

Moderator Edit: Clarified subject

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‎04-21-2022 07:26 - edited ‎12-31-2023 07:59

‎04-21-2022 07:26 - edited ‎12-31-2023 07:59

Hi there, @Jbrassam. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3's bands. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎04-21-2022 07:26 - edited ‎12-31-2023 07:59

‎04-21-2022 07:26 - edited ‎12-31-2023 07:59

Hi there, @Jbrassam. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3's bands. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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