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My experience with Fitbit Versa 3 and the Customer Service

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‎05-16-2022 12:06 - last edited on ‎12-18-2022 19:55 by

‎05-16-2022 12:06 - last edited on ‎12-18-2022 19:55 by

So upset my Versa 3 fell off my wrist no warning strap just came undone. I have complained and they offered 35% off next product. I have had it 6 weeks screen is cracked. Absolutely appauling service. I am astounded noone is resolving this. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-16-2022 12:41 - edited ‎11-11-2023 09:46

‎05-16-2022 12:41 - edited ‎11-11-2023 09:46

Hi there, @Vixter3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎05-17-2022 12:05

‎05-17-2022 12:05

I had the same problem—my new device fell on the floor and cracked as I was putting it on. I don’t like the new style of watchband with a bump instead of a regular buckle. Fortunately, though, when I reached out to Support through Chat, they replaced my device right away.  Maybe you should try again. 

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‎05-17-2022 15:56

In response to Cantata51

‎05-17-2022 15:56

They new straps are awful, impossible for my pensioner parents to put on, quickly got better ones from Amazon.

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