My experience with Fitbit Versa 3 and the Customer Service

[Scottsaiyan]

So I got the recall...ionic was the best watch ever...I got the versa 3 at a discount price because of the discount wich wasn't 40 percent and there shop sells way more expensive than a normal shop ...so not really discounted .....I ask for a refund of my versa because it's not reading heart rates properly 2 of my freind have the same issues ....I simply wanted a full refund ....oh right your only going to give me a discounted refund ....so there just gonna  refund me a discounted price even though they have 2 faulty products  given to there customers.....how am I supposed to buy another  with just 102 pounds a no discount voucher ...you guys have absolutely ripped my arms and legs off ...I would of just shoved your discount and bought from a cheaper shop if I new this  ....I literally could of bought one from the shop for 15 pounds less at the time than your trying to give me back for the refund 😂😂😂 pathetic do better customer support 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Scottsaiyan. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you have any questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt. We appreciate your feedback and the time you took to share your opinion and thoughts. However, due to the nature of the situation, our support team will help you further. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We hope your issue is solved soon.