My experience with Fitbit Versa 3 and the Customer Service

[ChicagoBill]

Like many others, my Versa 3 stopped working yesterday and since it is 16 months old it is out of warranty and I'm out of luck.  While the offered 35% discount is appreciated, I decided to buy a different model Fitbit on Amazon - and Inspire 2, which is on sale for $66.  What I think is the major benefit is that you can then buy their Asurion protection - only $8 and if anything happens in the next 3 years, and as a Fitbit user for 6+ years we all know it will - I can get a full reimbursement!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ChicagoBill. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.