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My experience with Fitbit Versa 3 and the Customer Service

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‎08-30-2022 11:58 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-30-2022 11:58 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

I recently had to do an update on my Versa 3.  It immediately froze with logo on screen.  Won't shutoff, sync or anything.  In talking to them they determined by watch is defective.  It worked just fine until their update!!   They offer a 35% disc on a new purchase.  I shouldn't have to purchase a new one when it was caused by them!!!  So long fitbit! BS! 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-01-2022 10:23

‎09-01-2022 10:23

Hi there, @youcausedefect. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎09-01-2022 10:43

In response to MarreFitbit

‎09-01-2022 10:43

What part of it worked fine until YOUR UPDATE did you miss??
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‎09-01-2022 10:44

In response to MarreFitbit

‎09-01-2022 10:44

What part of it worked just fine UNTIL YOUR UPDATE did you miss! 😠

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‎09-01-2022 20:11 - edited ‎09-03-2022 20:16

In response to youcausedefect

‎09-01-2022 20:11 - edited ‎09-03-2022 20:16

The moderators here have no power to do anything except provide advice.  You will have to contact Customer Service and/or the Twitter FitBit Support...

 

They know they are bricking Versa3, Charge4 and Charge5 but are doing nothing about it...  The discount also only applies to older models and not to anything on sale or any of the new models.

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