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My experience with Fitbit Versa 3 and the Customer Service

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‎09-19-2022 09:07 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-19-2022 09:07 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

The 35% off discount code that Fitbit is so generously offering to those of us who had our Versa 3’s bricked by the latest FITBIT update last month is completely useless. It’s not good toward any of the new watches including the Versa 4, nor is it good towards the current Sense or any watch on sale AND the Versa 3 is now discontinued which was apparently the ONLY watch it could be used for.  Please someone from Fitbit please tell me WHAT product this discount is meant to be used on????

 

 

Moderator Edit: Clarified subject

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‎09-19-2022 09:37 - edited ‎08-18-2023 05:25

‎09-19-2022 09:37 - edited ‎08-18-2023 05:25

Hi there, @angieJ1972. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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‎09-19-2022 09:37 - edited ‎08-18-2023 05:25

‎09-19-2022 09:37 - edited ‎08-18-2023 05:25

Hi there, @angieJ1972. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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