My experience with Fitbit Versa 3 and the Customer Service

[lori_beth116]

I contacted customer support and tried to do a factory reset. It was unsuccessful. When I hold the side button, I get vibration, but the logo remains on the screen and it won't turn off. My fitbit is 3 months past being covered by a waranty, so they offered me 35% off to purchase a new one....which they aren't even selling Versa 3's anymore! If there isn't a problem with the Versa 3's then why aren't they selling them? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lori_beth116. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding.