My experience with Fitbit Versa 3 and the Customer Service

[omelanso]

Last Thursday, November 29, 2022, my Versa simply died on me.  I tried everything....no luck!  In 2017, I bought a Fitbit Ionic.  After 2.5 years, same thing, stopped working! Long story short, Fitbit is a great product but does not last!  So, 700$ and 4.5 years of Fitbit watch....mmmm!!  Not good!!  Can someone help me with my Versa 3??  Fitbit support says it is no longer on the guarantee.  They invite me to shop and get a 35% discount on a new purchase...bummer!!!  Any tips would be much appreciated!  Thanks in advance!  Omer 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @omelanso. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.