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My experience with Fitbit Versa SE and the Customer Service

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‎04-26-2022 00:46 - last edited on ‎04-26-2022 10:57 by Fitbit Moderator

‎04-26-2022 00:46 - last edited on ‎04-26-2022 10:57 by Fitbit Moderator

I have the special edition device and somehow water damaged, eventually Fitbit sent me the replacement but it is only standard versa2! After while I have been told that they don’t have the special edition anymore and I will have to wait for a special edition device until god knows when. 
I am disappointed with whole progress so far, it has been 2weeks now I don’t have the watch the track my daily activities. 
can someone have any idea what shall I do ?

 

Moderator Edit: Clarified subject

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‎04-26-2022 10:59 - edited ‎02-20-2024 03:12

‎04-26-2022 10:59 - edited ‎02-20-2024 03:12

Hi there, @SerkanP. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Special Edition. We‘re taking your comments and sentiments in regards to our products and services into consideration.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different. Thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

Maria | Community Moderator, Fitbit


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