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My experience with Fitbit Versa and the Customer Service

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‎08-03-2021 05:18 - last edited on ‎08-24-2021 12:02 by Fitbit Moderator

‎08-03-2021 05:18 - last edited on ‎08-24-2021 12:02 by Fitbit Moderator

I have a Versa which suddenly started providing only basic sleep information. This was quickly followed by it recording my bpm at around 160bpm day and night which impacts upon the calories, now at around 6000 a day. I did a restart and a reset to no avail so I reported this to customer support at Fitbit.  I was advised to do a restart and then a reset even though I had told them that this had been done and was then advised that my device was defective and it was being referred to a higher support team. Over a week later, having chased twice I have still not heard anything. Is anyone else having a  problem getting a response?

 

 

Moderator Edit: Clarified subject

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‎08-12-2021 08:05

‎08-12-2021 08:05

Hi @Wainetta1,

 

Just flagging your post for moderator support.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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