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My experience with Fitbit Versa and the Customer Service

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‎08-03-2021 09:29 - last edited on ‎08-03-2021 17:05 by Fitbit Moderator

‎08-03-2021 09:29 - last edited on ‎08-03-2021 17:05 by Fitbit Moderator

Hi,

 

I have had a Fitbit since they came out. And I loved them built my button quit working and my Versa screen went black. Fitbits only solution waxx so to buy a new watch! They used to have great customer service not anymore. All they would offer was 30% off. I guess I will have to get an Apple Watch. I feel bad but if I can’t get good service I’m not going to buy another product that will break within a year!

 

 

Moderator Edit: Clarified subject

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‎08-03-2021 10:16

‎08-03-2021 10:16

If it truly was within a year, I think Fitbit would have replaced.

Please do get whatever brand you think will suit your needs and best help your well-being.

But if you have been otherwise happy with Fitbits since they first came out until this, I would consider that a decent track record.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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