My experience with Versa 2 and Customer Service

[Ssnyder1963]

Recently my Versa 2 quit working properly. It doesn't hold a charge, won't allow me to change the time, the screen has lines. I was given a 35% discount but it is only good if I pay full price, not a discount off the sale price. I told the rep I'd buy is now if I could get the discount off the sale price and it was a no. Not at all happy with this.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ssnyder1963. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option, which is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. If you have any questions about the resolution of your case, feel free to contact our team back for a further explanation of the information you were provided or you can also check our warranty policies here.