My experience with Versa 2 and Customer Service

[DesignG]

This is my third Fitbit my first versa two and my screen is black. The reset button will not ring back the screen and the only answer I got from them today was that the warranty department will be calling me. I am so frustrated with Fitbit. My other two were the skinnier ones, but they all stopped working after a couple of years I’m going to relent, I guess and buy an Apple Watch. If they cannot help me I will not buy another Fitbit!

Sad and frustrated! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DesignG. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen our Support Team did contact you back after your post here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[DesignG]

Just as I thought Fitbit will not fix it. I will no longer be a Fitbit customer! 

This is their statement to me: 

After reviewing your account, we see that your Versa 2 is no longer in the warranty period, and therefore isn’t eligible for replacement. For more information about our warranty policy, visit

[DesignG]

I’m very sorry to hear this. You have lost me as a customer after this being my third one I no longer want to pay the money for a product that doesn’t last.
Best regards,

Marti Grifka