My experience with Versa 2 and Customer Service

[karengarcia1977]

After 4 months my Versa's battery dropped it didn't last a day. It then died completely. I got a replacement one. This one has lasted 8 months and starting to do the same thing. It is now out of warranty and support says too bad. I won't buy a product that can't last 1year atleast...poor quality 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @karengarcia1977. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.