My experience with Versa 2 and Customer Service

[Gryftkin]

So my wife got a Versa 2 (old one died after some years). Can’t add cards to Fitbit pay (same cards that were on old Fitbit (pre Google). Call support… at least 7 times now. Rolling excuse of (never heard of that issue, try this, it’s a known problem, rinse, repeat). Every time we try their suggestions. Every time they say it’s being escalated and they’ll call us. Nobody call. Get email suggesting everything we did on call already. Respond to email. No response.  Call back in a week. NEW case started. Back to first base. We were even promised by the agent last time. Someone WILL call you. Sat by phone for two hours only to receive an email. Fitbit was decent before they got bought out.  They got rid of the challenges and everything else now too. Absolute garbage.  And customer service is even worse than their product. And I work in customer service. I know what it’s supposed to look like.  This isn’t it. 

Moderator Edit: Clarified subject

[janetlee51]

Similar problem with my Versa 2. Got it neat the end of  April and it was great. Had the previous one for a few years that was okay, but the battery started to need a charge more frequently. Decide to get a new Versa 2 and it was good out of the box. Fast forward 8 months and I am charging the thing every 2 days or so. I am in my 70's so it isn't like I am running marathons or something. I contacted Fitbit and had the choice to get another Versa 2 OR get a discount on a different Fitbit. My other Fitbits lasted 2-3 years! Even then I usually bought a new one to update to. Not much of a choice. I already knew to limit how much info and stats, don't check to see steps every 5 minutes etc. Really disappointed that after all of the years I have had Fitbits I have this issue.

[janetlee51]

Update: I tried deleting stats and things I didn't personally need. Battery is better and seems to hold a charge longer. But still a pain in the rear to have to deal with and figure out.

[Crazysnicole]

I have to charge my versa 2 daily if not multiple times a day. I've tried every thing. Tried to contact support because I've heard numerous times people get offered a discount to upgrade. Instead they wanted to walk me thru all the troubleshooting I've already done. 🙄

[MarkMM]

@Crazysnicole That's pretty standard. If you want an upgrade offer, you have to jump through their hoops and convince them there's an issue. Seems reasonable. Simple battery test they can do would resolve it, if you really wanted an offer. 

[Gotagirl]

Had better app before they changed it had no problems can't find anything on my versa 2