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My experience with Versa 2 and Samsung S20 - Feedback

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‎10-01-2020 13:22 - last edited on ‎10-02-2020 18:07 by Fitbit Moderator

‎10-01-2020 13:22 - last edited on ‎10-02-2020 18:07 by Fitbit Moderator

After trying everything under the sun for the past 3 weeks to get my Versa 2 to sync to my new Samsung s20, so that I can get text messages and incoming call notifications....It doesn't happen and I'm done!!   Finally I called Fitbit customer support only to hear it isn't compatible with the Samsung S20! GRRRR! I've had a Fitbit for years and decided to upgrade...it's going back! Guys, don't waist your money! 

 

Moderator Edit: Clarified subject

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‎10-02-2020 18:06 - edited ‎10-02-2020 18:07

‎10-02-2020 18:06 - edited ‎10-02-2020 18:07

Hi @Cindy-Jane, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around.

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