Dear Fitbit Customer Support,
I am writing to express my deep frustration with the ongoing issues I have been experiencing with my daughter's Fitbit Versa 3. Despite following all the recommended advice and procedures provided by your community and support site, the watch consistently displays the incorrect time, which is simply unacceptable for a device that is primarily meant to serve as a timekeeping tool.
The time on my daughter's Fitbit Versa 3 routinely deviates by 7, 22, or even 17 minutes on a daily basis. This forces us to reset the device each week in an attempt to maintain its basic functionality. As a loyal customer, I am disappointed with the apparent lack of quality control in this product and the inconvenience it has caused my family.
What is even more disheartening is the lackluster support provided by Fitbit. Despite seeking assistance and guidance to resolve this issue, we have yet to receive any effective solutions or even an acknowledgment of the problem. We expected a higher level of customer service and support from such a reputable brand.
I kindly request immediate attention to this matter, as well as a thorough investigation to identify the root cause of the problem. I would appreciate a detailed response with practical steps to resolve this issue once and for all. Furthermore, I would like to know what measures Fitbit is taking to prevent similar issues from occurring in the future.
If this issue cannot be resolved promptly and satisfactorily, I will have no choice but to return the faulty device and consider alternative brands for my daughter's fitness tracker needs. I look forward to a swift and effective response to this complaint.
Moderator Edit: Clarified subject
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